Hitachi Magic Wand Frequently Asked Questions.

Where is the Hitachi Magic Wand made?

Great question, the Hitachi Magic Wand is made in Japan. There are many companies who have reproduced or tried to copy the original Hitachi Magic Wand but none of them have come close. When you receive the Hitachi Magic Wand, you will see that the box states “Made in China.” This is only referring to the box of the Hitachi Magic Wand being made in China. When you view your owners manual, you will notice that the Hitachi Magic Wand is produced by Hitachi Living Systems LTD and states that it is made in Tokyo Japan. This is confusing to some people so if you have any questions on this topic, please feel free to reach out to us.

How long will it take to receive my products?

Hitachimagic.com ships all Hitachi Magic Wand’s USPS Priority Mail. We know what it’s like to wait long for a purchase and we hate it too. All Hitachi Magic Wands are shipped Priority Mail for an already discounted price.

What kind of warranty or return policy do you offer?

Hitachi offers a 1 year manufacturers warranty on all authentic Hitachi Magic Wands. Please contact us if you have an issue with your product and we will be happy to assist with the return process. Your satisfaction, in more than one way, is what we strive for!

How will the package I purchased look when it arrives?

Your privacy is important to us and we realize the need for discreet shipping. All items purchased from Hitachimagic.com is sent in a plain box without a mention of what is inside. The package WILL NOT state “Your new Vibrator from Hitachimagic.com.” Your husband, wife, boyfriend, girlfriend, friend, neighbor and post man won’t know anything about what you just purchased, we promise!

Will Hitachimagic.com show up on my credit card statement after my purchase?

Hitachimagic.com will not be mentioned ANYWHERE on your credit card statement or Paypal account. No one except you will know about your purchase.

Do you ship outside of the United States?

Yes! Currently we ship products to Canada, Mexico and of course the United States!

Does the Hitachi Magic Wand come in 220v or is it only 110v?

The Original Hitachi Magic Wand only is made with the 110v plug. Any Hitachi Magic Wand massager that is claimed to have a 220v plug is a replica/fake massager so beware.

How old do I have to be to view HitachiMagic.com?

You must be at least 18 years old or the legal age in your country to view or purchase products from HitachiMagic.com. If you are not of legal age, you must leave HitachiMagic.com immediately.

Will the Hitachi Magic Wand live up to everything I have heard it to be?

Yes, it will be MORE than what you have ever expected out of a massager or vibrator. You will be beyond satisfied with your purchase and downright shocked at how this massager performs. Just please remember to leave us a Customer Review after your purchase so others know how your experience was with HitachiMagic.com