Frequently Asked Questions.

Where is the Hitachi Magic Wand made?

Great question, the Hitachi Magic Wand is designed in Japan and assembled in China. There are many companies who have reproduced or tried to copy the original Hitachi Magic Wand but none of them have come close. When you receive the Hitachi Magic Wand, you will see that the box states “Made in China.” When you view your owners manual, you will notice that the Hitachi Magic Wand is produced by Hitachi Living Systems LTD and states that it is made/assembled in Tokyo Japan. This is confusing to some people so if you have any questions on this topic, please feel free to reach out to us or read our Real vs Fake Buyers Guide.

How long will it take to receive my products?

Hitachimagic.com ships all Hitachi Magic Wand’s USPS Priority Mail. We know what it’s like to wait long for a purchase and we hate it too. All Hitachi Magic Wands are shipped Priority Mail for an already discounted price.

What kind of warranty or return policy do you offer?

Magic Wand Original offers a 1-year manufacturers warranty on all authentic Hitachi Magic Wands. Keep in mind that returns are only for massager malfunctions and will be facilitated by a different third party.  All products are non-refundable simply because you did not want it anymore.  Due to the nature of the items being sold, we cannot accept these products back.  Your satisfaction, in more than one way, is what we strive for so please contact us with any questions or read our shipping & returns policy.

How will the package I purchased look when it arrives?

Your privacy is important to us and we realize the need for discreet shipping. All items purchased from Hitachimagic.com is sent in a plain box without a mention of what is inside. The package WILL NOT state “Your new Vibrator from Hitachimagic.com.” Your husband, wife, boyfriend, girlfriend, friend, neighbor and postman won’t know anything about what you just purchased, we promise!

Will Hitachimagic.com show up on my credit card statement after my purchase?

Hitachimagic.com will not be mentioned ANYWHERE on your credit card statement or Paypal account. No one except you will know about your purchase.  The company name showing on your credit card statement should read “OMNIS” which is done so to protect your privacy.

Do you ship outside of the United States?

Yes! Currently, we ship products to Canada, Mexico and of course the United States!  We ship our products with USPS Priority Mail which provides the best and quickest service.

Does the Hitachi Magic Wand come in 220v or is it only 110v?

The Original Hitachi Magic Wand only is made with the 110v plug. Any Hitachi Magic Wand massager that is claimed to have a 220v plug being sold in the worldwide is a replica/fake massager so beware.

How old do I have to be to view and order from HitachiMagic.com?

You must be at least 18 years old or the legal age in your state/country to view or purchase products from HitachiMagic.com. If you are not of legal age, you must leave HitachiMagic.com immediately.

I don’t want to pay with PayPal, can I place my order with my credit card?

Yes.  When you arrive at the checkout page from our site, you will notice that you have the option to pay with your credit card or PayPal.  We currently accept Visa, Mastercard, American Express, Discover, Paypal and much more.  You can view this page which walks you through the process should you need it.  If you have any questions, please do not hesitate to contact us.

I was charged a VAT/DUTY when I received my package.  Why is that?

Any order that is shipped outside of the United States (Canada & Mexico) may incur additional import VAT/DUTY that is not controllable by us.  It is the responsibility of the customer to pay these fees and is not included in your shipping amount.

Will the Hitachi Magic Wand live up to everything I have heard it to be?

Yes, it will be MORE than what you have ever expected out of a massager or vibrator. You will be beyond satisfied with your purchase and downright shocked at how this massager performs. Just please remember to leave us a Customer Review after your purchase so others know how your experience was with HitachiMagic.com

I want to pay over the phone and speak to someone.  Can I do that?

Yes of course!  You can reach Sales and Support during normal business hours at (800) 769-0558 Ext 1 or Contact Us Here for the fastest response 7 days a week.

Will your wand attachments fit both corded and cordless models?

Yes, all attachments we have on our website fit both the Magic Wand Original (Corded) and Magic Wand Rechargeable (Cordless) models.  They are both made for a 2.5 inch diameter head size.

Why are your prices different than other stores?

We only sell 100% authentic Magic Wand’s and have done so from day 1.  The products you purchase from us are high quality and are not to be compared with other lower priced Magic Wand’s available on other websites, marketplace sites or in-store locations.  There are lower quality, replica devices that claim to be the “real” magic wand you could save money on if you are interested.  We, however, will not sell those to you.

Is the Cordless Magic Wand Rechargeable as powerful as the corded plug-in Magic Wand Original model?

The Magic Wand Rechargeable, model HV270, which is the cordless model is actually slightly stronger than the plug-in version.  You can see what the differences are for each of these models here.